Your Silky Sak is made of luxurious velvet and lined with fine silk charmeuse. These fabrics require delicate care. In order to care for these beautiful fabrics ensure that you DO NOT MACHINE but HAND WASH your Silky Sak. When washing your sak use a delicate detergent or soap in cold water. Then allow it to air dry. Never lay your Silky Sak out to dry in the sun. If you get a stain on your Silky Sak treat it IMMEDIATELY. Be warned that stains may not come out so make sure you treat your Silky Sak with tender love and care.
Shipping & Delivery
We offer standard USPS shipping on all U.S. orders Monday thru Friday, excluding major holidays. Please allow 3 business days for processing and up to 10 business days for delievery. All orders placed on Saturday,Sunday, and after normal business hours or Holidays will be processed on the next business day. Most orders are processed within 24-48 hours after reciept. Longer delays may apply depending on volume and time of year. Upon checkout you will recieve a confirmation email and a follow up email with tracking information.
We ship via USPS (United States Postal Service) with delievery or signature confirmation. We offer standard shipping to the USA (5-7 business days) , Signature Confirmation which is standard shipping with signature required upon delievery and Express shipping (1-2 business days). International orders may take up to 15 business days or longer to arrive. You may track your order by visiting USPS.com.
The US Postal Service does not guarantee the delivery date and time of your package of Standard/First Class mail. Guarantees are only available thru Express Mail. First-Class can take 3-7 days longer than normal to deliver during the Holidays (especially during the month of December). Silky Saks LLC is not responsible or liable for any US Postal Service errors during transit, including damage and loss of package, and for any "reasonable" delay beyond our advertised delivery time frames. Delivery times are estimated. Silky Saks LLC will not be responsible or liable for any orders delayed or not received due to customer(s) typing wrong or incorrect information while placing order. Silky Saks LLC is not responsible for lost or stolen packages. In the rare event your package has been lost or stolen please contact USPS (1-800-ASK-USPS). By completing a purchase with Silky Saks LLC you are agreeing to our shipping and delivery policy.
Tracking Your Order
An order confirmation should appear as the final step in your order process. In addition you will receive an email with the order number of your purchase. Once your order has been shipped you will receive an email to confirm shipment and tracking information.
Returns
All hair (tape-in extensions, clip-in extensions, and wig) sales are FINAL and there are no refunds allowed on any grounds.
Order processing begins as soon as an order is submitted. As a result, Order modifications are not permitted after an order is submitted. This includes changes to product, refunds, shipment methods, addresses, cancellations, etc.
Customers are advised to complete all return requests within 7 days of receipt in order to qualify for a store credit. Any return request not received within the specific time frame will be disqualified, The product must be sent back in the original packaging condition(resell-able condition) as it was when shipped from us, meaning it cannot be combed, washed, brushed, cut, worn, colored or altered in any way (Original ties must remain in tact as it was received by the customer). Send your return item(s) including your first name, last name, phone number, the reason for the return and original invoice to:
Silky Saks LLC
Attention Return
3053 Freeport Blvd. #321
Sacramento, CA 95818
USA
For your protection, we suggest that all returns be sent back to us through a traceable postal carrier with signature. We are not responsible for lost items in transit, All Sales are Final on clearance and sale items. No returns will be accepted sale or clearance items. The customer is responsible for all return freights in a product return transaction. Once received and determined to be in resealable form, a store credit would be issued. If the item was purchased during a promotion that has ended, your new order will not qualify for the promotion in question. Once a store credit or Gift Card is issued, it may not be redeemed as cash on any grounds.
NOTE: DUE TO THE DELICATE NATURE OF HUMAN HAIR PRODUCTS (TAPE-IN EXTENSIONS, CLIP-IN EXTENSIONS, WIGS) CAN NOT BE RETURNED. EXCHANGED OR REPLACED.
HAIR REPLACEMENT We take great pride in our products and it is 100% guaranteed. Since natural/human hair is reactive to a simple wash and deep conditioning, product issues or concerns can often easily be remedied by implementing a simple care regimen. However, if you feel you've received a product that is unusual we want to hear from you. Notify a Customer Care Specialist via email ([email protected]) within 7 calendar days from the date you received your package. Note that using non -recommended products , perming, coloring, lifting, rinsing, cutting, removing the hair from the weft or otherwise processing the hair VOIDS the opportunity for a replacement, if it applies. If Silky Saks verifies and agrees that the product is defective in any way, Silky Saks will then exchange or replace the item. If Silky Saks does not validate the product defect issue, we will return the item in question to the customer at our expense (via priority mail) without an replacement of product. NOTE: DUE TO THE DELICATE NATURE OF HUMAN HAIR PRODUCTS (TAPE-IN EXTENSIONS, CLIP-IN EXTENSIONS, WIGS) CAN NOT BE RETURNED. EXCHANGED OR REPLACED.
If you wish to return or exchange any other products (i.e. saks, styling tools, hair accessories) please do so within 14 days from the ship date for a refund on the purchase price, minus shipping, handling, and other charges. Refunds will be credited to the original account or credit/debit card used for payment. Naturally we cannot accept returns on stained, overly used, or damaged products not due to the shipping process. You will be responsible for shipping costs associated with returning your item. All returns should have the product and a copy of the original shipping invoice enclosed and mailed to:
Silky Saks LLC
Attention Return
3053 Freeport Blvd. #321
Sacramento, CA 95818
USA
Replacements We take great pride in our products and it is 100% guaranteed. Since natural hair is reactive to a simple wash and deep conditioning, product issues or concerns can often easily be remedied by implementing a simple care regimen. However, if you feel you've received a product that is unusual we want to hear from you. Notify a Customer Care Specialist via email ([email protected]) within 7 calendar days from the date you received your package. Note that using non -recommended products , perming, coloring, lifting, rinsing, cutting, removing the hair from the weft or otherwise processing the hair VOIDS the opportunity for a replacement, if it applies. If Silky Saks verifies and agrees that the product is defective in any way, Silky Saks will then exchange or replace the item. If Silky Saks does not validate the product defect issue, we will return the item in question to the customer at our expense (via priority mail) without an replacement of product. NOTE: DUE TO THE DELICATE NATURE OF HUMAN HAIR PRODUCTS (TAPE-IN EXTENSIONS, CLIP-IN EXTENSIONS, WIGS) CAN NOT BE RETURNED. EXCHANGED OR REPLACED.
Limitation of Liability
Silky Saks, does not accept liability beyond the remedies set forth herein, including any liability for products not being available after purchase. Silky Saks Hair Extensions will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, Silky Saks is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Silky Saks LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.
Privacy Policy
This website is owned and operated by Silky Saks LLC for the sole purpose of doing business. We only use customer(s) information to process their orders and newsletter subscription(s). By using our site, you consent to our website privacy policy and terms of use. Before shopping please read visit our Terms and Conditions page establishing the use, disclaimers, and limitations of liability governing the use of our website by visiting our Terms of Use page. We respect and make efforts to protect the privacy of all users of our site. If there are any questions regarding this privacy policy you may contact us using the information below.
Legal Department
Silky Saks LLC
Attention Return
3053 Freeport Blvd. #321
Sacramento, CA 95818
USA
100% Secure Ordering
Here at Silky Saks LLC (‘Silky Saks’) we are committed to protecting and respecting the privacy of your personal data. This privacy notice explains how your data is collected, used, transferred and disclosed by Shopify. It applies to data collected when you use our websites, iOS and android applications, when you interact with us through social media, email, or phone, or when you participate in our competitions or events. It covers: • The personal data we collect • How we collect your data • How we use your data • Marketing preferences, adverts and cookies • Links to other websites and third parties • How we share your data • Your rights • Changes to this privacy notice • How to contact us
OUR COMMITMENT TO YOU
We take the protection of your personal data seriously and will process your personal data fairly, lawfully and transparently. This privacy notice describes the personal data we are collecting about you and how it is used. We will only collect and use your personal data for the following purposes, to: • fulfill your order(s) • keep you up to date with the latest offers and trends • give you a better shopping experience • help us to make our marketing more relevant to you and your interests • improve our services • meet our legal responsibilities
HOW WE KEEP YOUR DATA SAFE AND SECURE
We have appropriate organizational safeguards and security measures in place to protect your data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. The communication between your browser and our website uses a secure encrypted connection wherever your personal data is involved. We require any third party who is contracted to process your personal data on our behalf to have security measures in place to protect your data and to treat such data in accordance with the law. In the unfortunate event of a personal data breach, we will notify you and any applicable regulator when we are legally required to do so.
THE PERSONAL DATA WE COLLECT
Personal data means any information about an individual from which that person can be identified. It does not include anonymised data, where the identity and identifying information has been removed. While our website is designed for a general audience, we will not knowingly collect any data from children under the age of 13 or sell products to children. If you are under the age of 13, you are not permitted to use or submit your data to the website. The following groups of personal data are collected: Identity Data includes information such as: first name, last name, title, date of birth (optional), occupation, personal description, photo and gender. Contact Data includes information such as: email address, billing address, delivery address, location, country, telephone number. Financial Data includes information such as: payment card details and bank account. Transaction Data includes information such as: details of your purchases and the fulfillment of your orders (such as basket number, order number, subtotal, title, currency, discounts, shipping, number of items, product number, single item price, category, tax etc.); payments to and from you and details of other products and services you have obtained from us, correspondence or communications with you in respect of your orders, and details of any rewards and bonuses awarded. Technical Data includes information such as: details of the device(s) you use to access our services, your internet protocol (IP) address, login data, your username and password, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform. Profile Data includes information such as: purchases or orders made by you, product and style interests, preferences, feedback, and survey responses.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
HOW WE COLLECT YOUR DATA
We may collect personal data about you in the following ways:
Direct interactions – you may give us your Identity, Contact, Financial, Transaction, Profile, and Marketing and Communications data (as described above) by filling in forms, entering information online or by corresponding with us by post, phone, email, telephone or otherwise. This includes personal data you provide, for example, when you: - Subscribe to our newsletter, discussion boards, social media sites or create wish lists; - Enter a competition; - Complete a voluntary market research survey; - Contact us with an enquiry or to report a problem (by phone, email, social media, or messaging service); - When you log in to our website via social media.
Automated technologies or interactions – as you interact with our website, we may automatically collect the following types of data (all as described above): Technical Data about your equipment, Usage Data about your browsing actions and patterns, and Contact Data where tasks carried out via our website remain uncompleted, such as incomplete orders or abandoned baskets. We collect this data by using cookies, server logs and other similar technologies. Please see our Cookies Policy for further details.
Third parties – we may receive personal data about you from various third parties, including: - Technical Data from third parties, including analytics providers such as Google. Please see further information in the section entitled ‘Marketing preferences, adverts and cookies’. - Technical Data from affiliate networks through whom you have accessed our website; - Identity and Contact Data from social media platforms when you log in to our website using such social media platforms; - Contact, Financial and Transaction Data from providers of technical, payment and delivery services.
HOW WE USE YOUR DATA
The legal basis for processing your personal data We will only collect and process your personal data where we have a legal basis to do so. As a data controller, the legal basis for our collection and use of your personal data varies depending on the manner and purpose for which we collected it. We will only collect personal data from you when: - we have your consent to do so, or - we need your personal data to perform a contract with you. For example, to process a payment from you, fulfill your order or provide customer support connected with an order, or - the processing is in our legitimate interests and not overridden by your rights, or - we have a legal obligation to collect or disclose personal data from you.
USES MADE OF YOUR PERSONAL DATA
Your personal data is used by Silky Saks to support a range of different activities. These are listed in the table below together with the types of data used and the legal bases we rely on when processing them, including where appropriate, our legitimate interests. Please be aware that we may process your personal data using more than one lawful basis, depending on the specific activity involved. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Purpose/Activity
Type of data
Lawful basis for processing including basis of legitimate interest
To create an account and register you as a new customer (either directly or via social media).
• Identity • Contact
• Performance of a contract with you
To process and deliver your order including: recording your order details; keeping you informed about the order status; process payments and refunds, collect money owed to us; and assist fraud prevention and detection.
• Identity • Contact • Financial • Transaction
• Performance of a contract with you • Necessary for our legitimate interests (e.g. to recover debts due to us)
To manage our relationship with you, including: providing you with any information, products and services that you request from us; notifying you about changes to our services, terms and conditions or privacy notice; asking you to leave a review or take a survey.
• Identity • Contact • Profile • Marketing and Communications
• Performance of a contract with you • Necessary for our legitimate interests (to keep our records updated and to study how customers use our products and services)
To enable you to take part in a competition, event, survey, or receive a reward for shopping with us.
• Necessary for our legitimate interests (to study how customers use our products and services, to develop them and grow our business) • Where you have decided to enter into a competition or event, for the performance of a contract with you
To administer, protect and improve our business and our website/app, including: troubleshooting, data analysis, testing, system maintenance, support, data analysis, reporting and hosting of data; setting default options for you, such as language and currency.
• Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, and to detect and prevent fraud) • Necessary to comply with a legal obligation
To deliver relevant website content, online advertisements and information for you; and measure the effectiveness of the advertising provided.
• Necessary for our legitimate interests (to study how customers use our products and services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to: improve our website, products, services, marketing, customer relationships and experiences; and for market research, statistical and survey purposes.
• Technical • Usage
• Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To recommend products, services discounts and offers that may be of interest to you, including to send you such information by email, post or SMS.
• Necessary for our legitimate interests (to develop our products and services and grow our business) or • Consent. See further details in the section ‘Marketing preferences, adverts and cookies’
To inform or remind you by email of any task carried out via our website which remains uncompleted, such as incomplete orders or abandoned baskets
• Identity • Contact • Usage
• Necessary for our legitimate interests (to improve the shopping experience of our customers)
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we wish to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. We may process personal data without your consent, in compliance with the above rules, where this is required or permitted by law. If you have any questions about how Silky Saks use any of your personal data, please contact [email protected]
HOW LONG WE KEEP YOUR DATA FOR
We will keep your personal data for no longer than is necessary for the purpose(s) it was provided for and to meet our legal obligations. Further details of the periods for which we retain data are available on request.
MARKETING PREFERENCE, ADVERTS & COOKIES
Marketing - your preferences We may send you marketing communications and promotional offers: • if you have opened an account with us or purchased goods from us, or registered for a promotion or event, and you have not opted out of receiving that marketing (in accordance with your preferences, as explained below); • by email if you have signed up for email newsletters; • if you have provided us with your details when you entered a competition and you have consented to receiving such marketing (in accordance with your preferences, as explained below). We may use your Identity, Contact, Technical, Transactional, Usage, Profile Data and Marketing and Communications Data to form a view on what we think you may like, or what may be of interest to you, and to send you details of products and offers which may be relevant for you. We will ask you for your preferences in relation to receiving marketing communications by email, post, SMS and other communication channels. From time to time we may also include with your order, inserts advertising goods, services or offers from other third-party companies that you may be interested in. In respect of third party marketing communications, we will obtain your express opt-in consent before we share your personal data with any third party for marketing purposes. You will always have full control of your marketing preferences. If you do not wish to continue receiving marketing information from us (or any third party, if applicable) at any time: • you can unsubscribe or ‘opt-out’ by using the unsubscribe button and following the link included in the footer of any marketing email; or
We will process all opt-out requests as soon as possible, but please note that due to the nature of our IT systems and servers it may take a few days for any opt-out request to be implemented. Please be aware that opting out on one of our Services, does not opt you out from any of our other Services unless that option is specifically provided. Please note that despite unsubscribing from such communications, Silky Saks may still contact you in relation to your order(s), purchase(s) or any issues relating any business you conduct with Silky Saks.
COOKIES
Our website uses cookies to distinguish you from other users of our website and to keep track of your visits. They help us to provide you with the very best experience when you browse our website and to make improvements to our website. They also help us and our advertising networks to make advertising relevant to you and your interests. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly. For detailed information on the cookies which we and our third-party providers use and the reasons why we use them, please refer to our ‘Cookie Policy’.
ONLINE ADS
We use online advertising to keep you aware of what we’re up to and to help you find our products. Like many companies, we may target Silky Saks banners and ads to you when you use other websites and apps, based on your Contact, Technical, Usage and Profile Data. We do this using a variety of digital marketing networks and ad exchanges, and a range of advertising technologies such as web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience Service.
OUR USE OF ANALYSIS & TARGETING TOOLS
We use a range of analytics and targeted advertising tools to display relevant website content on our website and online advertisements on other websites and apps (as described above) to you, deliver relevant content to you in marketing communications (where applicable), and to measure the effectiveness of the advertising provided. For example, we use tools such as Google Analytics to analyse Google's interest-based advertising data and/or third-party audience data (such as age, marital status, life event, gender and interests) to target and improve our marketing campaigns, marketing strategies and website content. We may also use tools provided by other third parties, such as Facebook, Adroll, Rakuten Marketing, Dash Hudson, Responsys, Criteo and Bing to perform similar tasks, using your Contact, Technical, Usage and Profile Data. In order to opt out of targeted advertising you need to disable your ‘cookies’ in your browser settings (see Cookie Policy for details) or opt-out of the relevant third-party Ad Settings. For example, you can opt-out of the Google Display Advertising Features using their Ad Settings. As an added privacy measure, you can also use the Google Analytics opt-out browser add on. The Digital Advertising Alliance (which includes companies such as Google, Responses and Facebook) provides a tool called WebChoices that can perform a quick scan of your computer or mobile devices, find out which participating companies have enabled customized ads for your browser, and adjust your browser preferences accordingly. If you would like any further information about the data collected by these third parties or the way in which the data is used, please contact us.
LINKS TO OTHER WEBSITES & THIRD PARTIES
Our website may include links to and from the websites of our partner networks, advertisers and affiliates, or to social media platforms. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to their websites.
HOW WE SHARE YOUR DATA
We may disclose and share your personal data with the parties set out below: • where you have consented for us to do so. For example, if you have consented to receive marketing materials from third parties, or in respect of third parties’ (including co-branded or jointly promoted) products and services, we may pass your data on to the relevant third parties for the purpose of sending you such marketing communications; • to other companies within the Shopify Group which carry out order fulfillment and provide HR, financial, IT, facilities, customer service, legal, travel and health and safety support functions. • to business partners, suppliers, sub-contractors and other third parties that we use in connection with the running of our business for the purposes set out in the table above in the section ‘How we use your data’, such as: - third party service providers that we engage to provide IT systems and software, and to host our website; - third-party payment processing services (including Square, Paypal, and in certain regions) to process your payment to us. Silky Saks does not store your payment information, your payment details are provided to the payment provide you have selected, who are compliant with necessary regulations. - third party service providers that we engage to deliver goods you have ordered; - third party service providers that we engage to send emails and postal mail on our behalf including in relation to incomplete orders or abandoned baskets, or marketing communications, to provide data cleansing services and to provide marketing and advertising services; - analytics and search engine providers that assist us in the improvement and optimization of our website; - affiliate networks through whom you have accessed our website; • to any third party to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice. • to protect our customers and website from fraud and theft, we may share personal data that is required to make identity checks and personal data that we obtain from making identity checks (including data relating to your age, name and location), together with account information, with organizations (including law enforcement agencies), involved in fraud prevention and detection and credit risk reduction. Please note that these third parties may retain a record of the information that we provide to them for this purpose; • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation; or • to our professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
IMPORTANT INFORMATION FOR CALIFORNIA RESIDENTS
Section effective as of: January 1, 2020 This section applies only to California residents and is effective as of January 1, 2020. For purposes of this section, “Personal Information” has the meaning given in the California Consumer Privacy Act of 2018 (“CCPA”) but does not include information exempted from the scope of the CCPA. Personal Information that we collect, use and share. We have created a table below which summarizes how we collect, use and share Personal Information by reference to the categories specified in the CCPA, and describes how we have collected, used and shared Personal Information during the preceding 12 months.
Purpose/Activity
Type of data
Lawful basis for processing including basis of legitimate interest
To create an account and register you as a new customer (either directly or via social media).
• Identity • Contact
• Performance of a contract with you
To process and deliver your order including: recording your order details; keeping you informed about the order status; process payments and refunds, collect money owed to us; and assist fraud prevention and detection.
• Identity • Contact • Financial • Transaction
• Performance of a contract with you • Necessary for our legitimate interests (e.g. to recover debts due to us)
To manage our relationship with you, including: providing you with any information, products and services that you request from us; notifying you about changes to our services, terms and conditions or privacy notice; asking you to leave a review or take a survey.
• Identity • Contact • Profile • Marketing and Communications
• Performance of a contract with you • Necessary for our legitimate interests (to keep our records updated and to study how customers use our products and services)
To enable you to take part in a competition, event, survey, or receive a reward for shopping with us.
• Necessary for our legitimate interests (to study how customers use our products and services, to develop them and grow our business) • Where you have decided to enter into a competition or event, for the performance of a contract with you
To administer, protect and improve our business and our website/app, including: troubleshooting, data analysis, testing, system maintenance, support, data analysis, reporting and hosting of data; setting default options for you, such as language and currency.
• Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, and to detect and prevent fraud) • Necessary to comply with a legal obligation
To deliver relevant website content, online advertisements and information for you; and measure the effectiveness of the advertising provided.
• Necessary for our legitimate interests (to study how customers use our products and services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to: improve our website, products, services, marketing, customer relationships and experiences; and for market research, statistical and survey purposes.
• Technical • Usage
• Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To recommend products, services discounts and offers that may be of interest to you, including to send you such information by email, post or SMS.
• Necessary for our legitimate interests (to develop our products and services and grow our business) or • Consent. See further details in the section ‘Marketing preferences, adverts and cookies’
To inform or remind you by email of any task carried out via our website which remains uncompleted, such as incomplete orders or abandoned baskets
• Identity • Contact • Usage
• Necessary for our legitimate interests (to improve the shopping experience of our customers)
The sources from which we collect this Personal Information are you,publicsources, business partners, automatic collection (including through the use of cookies and similar technologies), and existing users or others who may provide your Personal Information to us. For more details, see theThe Personal Data We Collect, How We Collect Your Data, and How We Use Your Data sections above.
The categories of third parties to whom we disclose this Personal Information include business partners (for marketing and advertising purposes) and advertising partners (to facilitate online advertising). For more details, see the Uses Made Of Your Personal Data section above. Your California privacy rights.If you are a California resident, you can request to exercise your privacy rights as detailed within CCPA and listed below.
Opt-out of sales.If we “sell” your Personal Information, you can opt-out. In addition, if you direct us not to sell your Personal Information, we will consider it a request pursuant to California’s “Shine the Light” law to stop sharing your personal information covered by that law with third parties for their direct marketing purposes.
Deletion. You can ask Silky Saks to delete the Personal Information that we have collected about you.
Access.You can ask Silky Saks for a copy of the Personal Information that we have collected about you.
Information. You can request the following information about how we have collected and used your Personal Information during the past 12 months:
The categories of Personal Information that we have collected.
The categories of sources from which we collected Personal Information.
The business or commercial purpose for collecting and/or selling Personal Information.
The categories of third parties with whom we share Personal Information.
Whether we have disclosed your Personal Information for a business purpose, and if so, the categories of Personal Information received by each category of third party recipient.
Whether we’ve sold your Personal Information, and if so, the categories of Personal Information received by each category of third party recipient.
You are entitled to exercise your CCPA rights described above free from discrimination in the form of legally prohibited increases in the price of decreases in the quality of our Services.
How to exercise your rights. You may exercise your California privacy rights described above as follows. Send us an email at [email protected]
Right to information, access and deletion
Right to opt-out of the "sale" of your Personal Information. You can request opt-out of "sale" of your Personal Information by emailing [email protected] "Opt-out of Sale" in the subject.
Silky Saks is happy to process your privacy enactment request, once we have confirmed your identity and validated that you reside in California. As a part of this process, government identification may be required. Consistent with California law, you may designate an authorized agent to make request on your behalf, you must provide a valid power of attorney, the requester's valid-government issued identification, and the authorized agent's valid government issued identification. We cannot process your request if you do not provide us with sufficient detail to allow us to understand and respond to it. If you are somehow affiliated to Silky Saks, in that perhaps you are an employee, vendor, contractor, or hold any other position for or within the company, and you reside in California, feel free to enact your CCPA rights using the methods detailed in this section. Unfortunately, we won’t be able to send you any human resource related information or other information in accordance with applicable law (examples may be; payroll, PTO, benefits, contract information), but we will process your privacy enactment request in the same manner that we would for any other California Resident. Requesting to exercise your CCPA privacy rights won’t change the affiliation you have with Silky Saks in any way. Your California privacy rights are not absolute, and in certain cases we may decline your request as permitted by law. For example, Silky Saks may reject privacy enactment requests if there is any suspected malice, including any which may be deceptive, fraudulent, illegal or pose a security threat. Silky Saks may also reject requests related to legal or criminal matters, or if they’re related to any in-progress transactions or purchases.
CHANGES TO THE PRIVACY NOTICE
From time to time we may change this privacy notice. If there are any significant changes we will post updates on our website, applications or let you know by email.
HOW TO CONTACT US
We welcome feedback and are happy to answer any questions you may have about your data. Please send any questions, comments or requests for more information to [email protected]
This privacy notice was last updated on 1st January 2020.
